FAQs
1. How do I place an order for a pen?
- To place an order, simply browse our selection, choose the pen you like, and customize it to your preferences. Click "Add to Cart" and proceed from there!
2. What payment methods do you accept?
- We accept a range of payment methods, including credit cards, debit cards, and PayPal.
3. Do you offer international shipping?
- Yes, we offer international shipping. Rates are available on the checkout screen or reach out to us for additional shipping options.
- To place an order, simply browse our selection, choose the pen you like, and customize it to your preferences. Click "Add to Cart" and proceed from there!
2. What payment methods do you accept?
- We accept a range of payment methods, including credit cards, debit cards, and PayPal.
3. Do you offer international shipping?
- Yes, we offer international shipping. Rates are available on the checkout screen or reach out to us for additional shipping options.
4. What is the return and exchange policy?
- We have a flexible return and exchange policy. If you're not satisfied with your purchase, please see our Returns & Exchanges page for instructions.
5. Can I customize a pen with my name or logo?
- Yes, we offer custom engraving services. Contact our customer support for details and pricing.
6. How do I choose the right nib size for my fountain pen?
- We have a nib size guide to help you choose the nib that suits your writing style. You can find it on the product page.
7. How can I track my order?
- After placing an order, you will receive an order confirmation. Once your order has shipped you will receive a tracking number via email to monitor the status of your delivery.
8. How can I contact your customer support for further assistance?
- You can reach our customer support team through the Contact Us page on our website. We are here to assist you with any questions or concerns.
- You can reach our customer support team through the Contact Us page on our website. We are here to assist you with any questions or concerns.